By setting an appointment with us, you hereby agree to ALL of the following terms and conditions.
1. In the case that you may not be satisfied with our services, your specific complaints must be brought to our attention within 24 hours of the appointment to be considered for a free re-clean (specific complaint). Discounts will be given based on the manager’s discretion, as well as the photographic evidence provided, which must be provided within 24 hours of the scheduled appointment.
2. Cleaning service cancellation policy applies to ALL clients, new and old.
3. Clients are welcome to provide walk throughs, initial suggestions, written notes, or a list of prioritized tasks. However, clients are NOT permitted to incessantly follow or disturb our cleaners.
4. Any and all tasks that are not included in a standard cleaning must be requested during booking or at least two full business days prior. If you ask cleaners to add tasks that were not mentioned prior to your estimate, they will ONLY be completed if there is extra time remaining in your estimate.
5. Our cleaners will not lift objects heavier than 25 pounds.
6. Clients should only communicate through and make payments directly to the company. Cleaners and clients are prohibited from exchanging personal contact information and/or communicating outside of Victoria’s Neat House Cleaning LLC parameters.
7. Payments must be made the same day, prior or after the cleaning services are complete.
LATE FEE: $35 late fee will be applied if payment is not received the same day No exceptions.
8. "Dear valued customer, in order to maximize the efficiency of our cleaning services and ensure the best results, we kindly ask that you please pick up any toys, clothes, shoes, or other personal belongings from the floor before our cleaning technicians arrive. This will allow them to focus on providing a thorough cleaning without having to navigate around obstacles, ultimately saving time and delivering a more pristine outcome. We appreciate your cooperation and understanding. Thank you”
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CANCELLATION POLICY
We always want to accommodate you. We are happy to make changes to the schedule whenever possible. However, with one full business day notice, it's difficult to fill any openings: Therefore, it's only fair to charge a cancellation fee if you wish to cancel an appointment 24 hours before your scheduled appointment time.
24 hours or less: A charge of $50 if you cancel.
48 hours or more (two days or more before scheduled appointment time). There will be NO CHARGE.
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"Lock outs'' If a client isn't home to let the cleaners in or a key isn't left for them as planned, then the cleaners will wait a maximum of 20 minutes to gain access to the premises. If they still can't gain access after 20 minutes, it is considered a "Lock OUT '' and you will be billed for 100% of the cost of the cleaning.
We often require two full business days' notice for a confirmation. If we contact to confirm and do not hear back within 48 hours, the appointment time likely won't be available any longer (NO CHARGE). The only appointments that are bound to this are clients who have confirmed their appointment.
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